January-February 2024

We analyzed survey data based on the experience of a self-serve candidate after they take an exam. While important this information was not relevant to our project because we were concerned with the user experience around scheduling for an exam and/or certification.

We got to work creating a survey that would get embedded in the confirmation screen on the current scheduling platform to capture the feedback of candidates as they completed scheduling.

March - April 2024

The phase of research was staff observations where we shadowed 10+ administrators in the current scheduling system and gather how they navigate their day to day tasks. Preliminary feedback from staff members that complained that the process was primarily manual and the need for a streamlined automated process was needed.

With the observation feedback we collected. We were able to organize the data into affinity mapping to paint a picture of the pain-points and requirements needed for the new system build.

May 2024 to Current

With research and observation data completed. I was able to get to work with phasing the design work. We decided to begin with designing the self-serve mobile-first scheduling application, then move into designing for the staff scheduling management platform in Q3 and Q4 of 2024.

The development work is still being completed today, but the UX design mockups are available to be displayed as they have been signed-off by the product owners of the project. All of the design work is completed through Figma.